Refund Policy
Last updated: March 30, 2026
We want you to love your StoryTold experience. If it doesn't meet your expectations, we'll make it right.
30-day money-back guarantee.
If you're not satisfied with StoryTold for any reason, contact us within 30 days of your purchase and we'll issue a full refund — no questions asked.
How to Request a Refund
Simply email support@storytold.app with your name and the email address you used at checkout. That's all we need.
Refund Timeline
- We process refund requests within 2 business days of receiving your email.
- Refunds are issued to the original payment method.
- Depending on your bank or card provider, refunds may take 5–10 business days to appear on your statement.
What Happens to Your Story
Your story data is stored locally in your browser. A refund does not automatically delete your data — you remain in control of it. However, access to paid features (chapters 2–5, downloads, and sharing) will be revoked after the refund is processed.
Free Chapter
Chapter 1 is always free — no payment required, no refund needed. If you're unsure whether StoryTold is right for you, start with Chapter 1 to experience the interview before purchasing.
Gift Purchases
If you purchased StoryTold as a gift and would like a refund, the same 30-day policy applies. Contact us at support@storytold.app and we'll take care of it.
Request a Refund
Fill out the form below and we'll take care of it.
Questions?
We're here to help. Reach us at support@storytold.app.
Daystar Studios · Reykjavik, Iceland